I have been a customer of Paypal for quite some time - but till recently I did not know that they had a toll free number. They do. It is 1-888-221-1161
Why doesn't Paypal advertise their toll free number - is it because they want to scare away customers who want to call up customer service.
I called the number and I got a IVR. It's a voice activated menu which seemed overly complicated to navigate. But give it a try. It's toll free.